Course Title: Basic Passenger Fares and Ticketing
Duration: 12 Days
Training Syllabus
An Introduction to ICAO, IATA and WHO
ICAO Phonetic Alphabet    
Air Freedoms
Familiarization whit Airline Codes, Aircraft Codes and GMT
State Codes, Currency Cods , Aircraft Codes and GMT
Geography of IATA & Global Indicators
Introduction to TIM, PAT &General Rules
One Way Journeys & BHC Cheek
Mileage System (MPM,TPM.EMS and EMA
Higher Intermediate Point (HIP)
Horizontal Fare Calculation
Lowest Combination
Round Trip fares (RT)
Circle Trip Fares & CTM Cheek
Industry Add-on Amounts
Introduction to Market &SPA Fares
Ticket Issuance & Re-Issuance
Taxes, Fees and Charges
Free Baggage Allowance
Condition of Reservation, Cancellation & No show (CRCN)    ۱۹
Various Discounted Fars
Vouchers (Exchanges, Refund &Credit Card)

Course Title: Advanced Passenger Fares and Ticketing
Duration: 12 Days
Training Syllabus:
Review of Global Indicators (GI), One Way Journeys, Round Trips & Circle Trips
HIP, PHD and CTM Exceptions
Specified Routing
End on Combination
Side Trip Methods
Special Fares and Standard Conditions
Introduction Extra Seat, Stretcher Case, Cabin Baggage Regulations
Mixed Class (Three Methods) & Exceptions
Mileage Exceptions
Normal Open Jaw Fares (NOJ)
*Using Through Fare over un-flown Sector
*Quoting Fare for Actual Flown Portion
*Permissible Surface Sector
Carriers fare  Selection Criteria
Limitations on Indirect Travel
Industry US Zonal Add- on Amounts
Round the World Journeys

Course Title: Airside Safety Training
Duration: 3 Days
Training Syllabus

Safety Philosophy
(a) Company safety policy and program                                  
(b) Employer/employee responsibilities     
                             
Safety Regulations
(a) International aviation regulations                               
(b) State aviation regulations                                 
(c) Airport airside regulations                                     
(d) Safe working and operating practices
                                     
Hazards                                                         
(a) Vehicle movements                                           
(b) Pedestrian movements                                 
(c) Aircraft movements                                             
(e) Propeller-driven aircraft and helicopters                                    
(f) Aircraft antennae and other protrusions                                       
(g) GSE                                                    
(h) Aircraft fuelling and fuel spills                                         
(i) Adverse and seasonal weather conditions                               
(j) Night operations                                     
(k) Working at height                                     
(l) Slips, trips and falls                 
(m) Noise All Functions
(n) Manual handling

Human Factors
(a) Motivation and attitude     
(b) Human behavior                 
(c) Communication skills         
(d) Stress                 
(e) Ergonomics         
(f) Effects of psychoactive substances (drugs and alcohol)     
(g) Fatigue         
(h) Time pressure         
(i) Peer management pressure         
(j) Situational awareness     
(k) Teamwork     
        
Airside Markings and Signage

Emergency Situations         
(a) Reporting             
(b) Injuries             
(c) Security threats         
(d) Spillage             
(e) Alarms and emergency stops     
(f) Fuel shut-offs         
(g) Ground-to-flight deck emergency hand signals     
(h) Fire     
(i) Severe weather         
(j) Aircraft stand emergency procedures     

FOD prevention

Personal protection         
(a) Personal protective equipment     
(b) Occupational health and safety     
(c) Musculoskeletal injury prevention     
(d) Weather exposure         

Accidents, Incidents, Near Misses
(a) Personnel injuries     
(b) Damage to aircraft, GSE, facilities     
(c) Reporting         
(d) Investigation     
(e) Prevention             
(f) Cost of accidents, incidents     
(g) Risk assessment         

Airside Safety Supervision
(a) Creating an open reporting culture     
(b) Performance monitoring             
(c) Coordination of airside activities     
(d) Workload management         
(e) Decision making         
(f) Planning

Duration:2 Days
No. of Participants: Min. 8- Max. 28
Training Specifications:
i)Theory 8 practice of GSE operation functional training  specifications.
ii)GSE types functional specification.
iii)GSE types operation .
iv)Aircraft service points familiarization.
v)Irregularity/ incident reporting procedures.
vi)Positioning and operation of servicing equipment.

Duration: 5 Days
No. of Participants: Min.8 Max.28
Course contents :
Manual Flight Creation
Configuration Table Display
A/C Registration Data Display
Flight Data Display
Flight Update Information
Flight Initialization
Flight Irregular Operations
Operational Screen Display
Fuel Screen
Passenger Payload Screens
Cargo Payload & Load Distribution Screens
Flight Status Screen
Adding Special Information and Printing Request
Flight A/C Change
LDP Messages
LDP Message Address Table
Flight Journal History
Last Minute Change
Exam

Duration: 5 Days
No. of Participants: Min.8- Max.28
Training Syllabus :
Sign-in/out In DCS
User Modes (UR, UA, UC, UH)
Flight Assignments / Preparing For Check-In
Basic Check-In Entry
Check-In Options / System Responses / No-Record Passengers
Passengers With Infants / Retrieval Of Passengers and Full Records
Editing Including Special Passengers
Offloading / Seat Plans
Wait List, Open and Staff Passengers
Excess Baggage
Through Check-In / Boarding

Duration:3 Days
No. of Participants: Min. 8- Max. 28
Training Specifications
i)Functional Specifications
ii)Aircraft doors, Servicing Points and  system  requirements for use of ground support equipment .
iii)Summary of unit load device capacity and dimensions
iv)Basic requirements for air craft ground support equipment
v)Basic safety requirements for aircraft grand support equipment
vi)Compatibility at ground support equipment with air craft types.
vii)Standard controls .
viii) Basic requirements for towing vehicle interface
ix)Environmental specifications for ground handling operations.

Duration:3 Days
No. of Participants: Min. 8- Max. 28
Training Syllabus:
Recognition of Relevant Weather Phenomena
Effects of Frost, Ice, Snow and Slush on Performance, Stability and Control
Basic Characteristics of De-/Anti-icing Fluids
General Techniques for De-icing (Removing Deposits of Frost, Ice, Snow and Slush from Aero plane Surfaces) and for Anti-icing
De-/Anti-icing Procedures in General
Specific Measures to be Performed on Different Aero plane Types, and Procedures Specifically Recommended by IAA
Types of Checks Required and Procedures and Responsibilities for Checks
De-/Anti-icing Equipment Operating Procedures, Including Actual Operation of Equipment
Health Effects, Safety Precautions and Accident Prevention
Emergency Procedures
Fluid Application Methods and Procedures
Use and Limitations of Holdover Time Guidelines
Locations for De-/Anti-icing, Reporting Spillage, and Hazardous Waste Control
New Procedures, New Developments, and Lessons from the Previous Winter
Procedures and Methods for the Storage and Handling of De-/Anti-icing Fluids

Duration:10 Days
No. of Participants: Min. 8-Max.28
Course Contents:
Introduction
Ramp Coordinator Duties and Responsibilities
Ground Handling Activities
Sequence of Ground Handling Activities
Minimum Ground Times
Aircraft Departure Coordination
Passenger Services procedures
Ramp control procedures
Load control procedures
Operations procedures
Cargo Handling procedures
Refueling procedures
Catering procedures
Airside Line Maintenance Procedures
Exam

Duration:4 Days
No. of Participants: Min. 8-Max.28
Training Syllabus:

Terms and Definitions
Shipper’s Responsibilities
Carrier’s Responsibilities
Government Regulations
Carriers Regulations
Reservation and Advanced Arrangement
Reservations
Schedules and Routings
Interline Advanced Arrangement
Delivery to the Consignee
Persons Accompanying Consignments
Animal Behavior
General
Disturbance
Segregation
Classifications and Identifications of Live Animals
Documentation
Shipper’s Certification
Air Waybill
Notification to Captain
Container Requirements
General Requirements
Stocking Densities
Marking and Labeling
General Requirements
Marking
Labeling
Handling Procedures
Acceptance of Live Animals
Ground Handling of Animal Shipments
Loading Procedures
Specific Handling Procedure
Feeding and Watering
Advice to Captain
Health and Hygiene
Life Science Logistics for Laboratory Animals
Health Status Classification
Animal Type, Number and Condition
Additional Species Considerations
Container Considerations
Other Considerations
World  Organization for Animal Health
General Information

Duration: 10 Days
No. of Participants: Min.8 Max.28
Training Syllabus:

Familiarization with TACT
Responsibilities
Acceptance of Cargo
Acceptance of Special Cargo
Preparation Procedures for Loading of Cargo
Securing Procedures of Load
Labeling/Marking
Packing
Air Waybill
Cargo Manifest
Segregation
IAA Regulations
Cargo Rating
Damaged Cargo
Pilfered Cargo
Wet Cargo
Perishable Cargo
Protection of Valuable Cargo
Live Animals
Human Remains
Mail Handling
Mail Documents
Handling of Missing Airmail
Handling of Found Mail
Handling of Damaged Mail
Company Mail
Aircraft Documents Stowage
Special Load-Notification to Captain
Dangerous Goods
Dangerous Goods Emergency Response
Airside Safety Awareness
Tag Identification
Cargo Preparation for Carriage
Security Of Cargo ( Damage, Pilferage and Mishandling and Access Control on Both Landside And Airside)
  Handling of Valuable Cargo
  Handling of Wet Cargo
  Handling of Live Animal
  Handling of Perishable Cargo
  Handling of Human Remains
Familiarization With NOTOC

Duration: 5 Days
No. of Participants: Min.8 Max.28
Training Syllabus:
Familiarization with TACT
Responsibilities
Acceptance of Cargo
Acceptance of Special Cargo
Preparation Procedures for Loading of Cargo
Securing Procedures of Load
Labeling/Marking
Packing
Air Waybill
Cargo Manifest
Segregation
IAA Regulations
Cargo Rating
Damaged Cargo
Pilfered Cargo
Wet Cargo
Perishable Cargo
Protection of Valuable Cargo
Live Animals
Human Remains
Mail Handling
Mail Documents
Handling of Missing Airmail
Handling of Found Mail
Handling of Damaged Mail
Company Mail
Aircraft Documents Stowage
Special Load-Notification to Captain
Dangerous Goods
Dangerous Goods Emergency Response
Airside Safety Awareness
Tag Identification
Cargo Preparation for Carriage
Security Of Cargo ( Damage, Pilferage and Mishandling and Access Control on Both Landside And Airside)
  Handling of Valuable Cargo
  Handling of Wet Cargo
  Handling of Live Animal
  Handling of Perishable Cargo
  Handling of Human Remains
Familiarization With NOTOC

Duration: 4 Days
No. of Participants: Min. 8-Max.28
Airport Services Familiarization Training Specifications
i)    Aerodrome Familiarization
a)    ICAO
b)    IATA
c)    Airlines
d)    Ground Handling Services
e)    Alphabet of aviation
ii)    Airside safety
a)    Landside
b)    Airside
c)    Aerodrome layout
d)    Safety philosophy
e)    Safety regulations no brief
f)    Hazards
g)    FOD
iii)    Passenger handling
a)    Airline / Aircraft/ City/ Airport codes
b)    Freedoms of the air
c)    Types of filing
d)    PNR
e)    Types of passenger ticket
f)    Categories of baggage
g)    Tag identification
iv)    Security awareness:
a)    Introduction to security
b)    Annex 17 (Definitions /Standard /Recommended practice)
c)    Regulations of security manual
d)    Security restricted areas
e)    Access control
f)    Monitoring
g)    Airport staff
h)    Passengers and cabin baggage screening
v)    Ground support equipment:
a)    GSM familiarization
b)    Basic safety requirements for aircraft ground support equipment
c)    GSE inspection familiarization
d)    Procedure of GSE connecting and disconnecting to aircraft
vi)    Dangerous good awareness:
a)    Definition
b)    Principles and procedures
c)    Operators responsibilities
d)    Classification
vii)    Cargo handling:
a)    Designation of aircraft, deck, holds, compartments, bays and cabin
b)    Numbering the compartments
c)    Unit load Devices
d)    Tare weight, net weight and gross weight
viii)    Load control familiarization:
e)    Introduction
f)    Weight and balance definition
g)    Weight calculation
h)    Balance calculation
i)    LDM & CPM message

Duration: 5 Days
No. of Participants: Min. 8-Max.28
Training Syllabus:
INTRODUCTION.
INTERNATIONAL ORGANIZATION / IATA – ICAO – WHO.
WARSAW CONVENTION.
CONDITION CONTRACT IN DOM – INT TICKET.
PASSENGER – TICKETS, DOM – INT.
BAGGAGE HANDLING.
PASSENGER FREE ALLOWANCE BAG WEIGHT / PIECE CONCEPT.
EXCESS BAGGAGE TICKET.
AIRLINE GEOGRAPHY.
PASSENGERS CHECKED.
۵th AIR FREEDOM.
A.H.M (AIRPORT HANDLING MANUAL).
T.I.M (TRAVEL INFORMATION MANUAL).
O.A.G (OFFICIAL AIRLINE GUIDES).
FLIGHT REPORT.
SEAT CHART.
DANGEROUS GOODS REGULATION.

Duration: 12 Days
No. of Participants: Min. 8-Max.28
Training Syllabus:
PASSENGER SERVICES (ADVANCED)
REVIEW BASIC COURSE.
PNL, TAG. INTERLINE TAG, LIMITED RELEASE TAG, LABELS.
CHECK-IN << DOM-INT>> TKTS <<HOW TO READ>>.
POOLING OF BAGGAGE.
FORM OF PAYMENT: C.O.D – CC CASH – M.C.O – INV.
DISABLE & INCAPACITATED PASSENGER.
FREMEC & MEDIF FORM RES 700/PSC.
CALCULATION OF EXCESS BAG / CHARGES SKI – GOLF LIVE ANIMAL.
POST CHECK IN – PIS – PSM – PTM – SOM – LDM.
SUMMARY BAGGAGE SERVICES.
ICE BREAKER, FIRST, IMPRESSIONS.
M.C.T PASSENGER + CHKD BAGS – RES 765.
ESTABLISHMENT OF TRANSFER BAG – RES 744.
DANGEROUS GOODS FOR PASSENGER HANDLING STAFF.
NOTOC

Duration: 4 Days
No. of Participants: Min. 8-Max.28

i)    Customer satisfaction:
a)    Objectives of passenger services
b)    What is customer
c)    What drives customers away?
ii) communication skills:
a)    The communication process
b)    Effective listening
c)    Nonverbal communication
iii) Quality customer service:
a)    The four things customer wants
iv)  Dealing with complaints:
a)    Are complaints a sign of failure?
b)    Why do customers complain
c)    How to handle complaints properly?
d)    What is customer loyalty?
v) Customer service improvisation:
a) How to improvises?
vi) Thanking customers:
a)    Ways to thank your customer

Duration: 5 Days
No. of Participants: Min.8- Max.28
Course Contents:
International & National Aviation Regulatory (ICAO, IATA,FAA, JAA, EASA)
Theory of Flight
Handling of Dangerous Goods
Handling of other Special Loads
Load Categories
Codes for Loads Requiring special attention
Aircraft Structural Limitations
Weight Definitions
Balance Definitions
Balance Definitions
principals of Balance
MAC and safe Safe Range
Consequences of improper loading on flight and personnel safety
Unit Load Devices
Principles of Load Planning
Load sheet and Trim sheet- F100
Load sheet and Trim sheet-B727-200
Load sheet and Trim sheet-A300
Load sheet and Trim sheet-A320
LMC
LDM and CPM
Exam

Duration: 5 Days
No. of Participants: Min.8- Max.28
Course Contents:
Weight and Balance Definitions review
Principals of Balance Review
MAC and Safe Range
Adding/Removing Weight & finding new CG
Weight Shifting & finding new CG
Consequences of improper Loading on Flight and Personnel Safety
Index Calculations
Codes for Loads requiring special attention
Unit Load Devices
Fuel Calculations
Load sheet and Trim sheet –A310
Load sheet and Trim sheet- A300-600
Load sheet and Trim sheet-B.747
LMC Procedures
LDM and CPM
Exam